AizyChat

Privacy Policy

Effective date: February 27, 2026

This Privacy Policy explains how AizyChat collects, uses, discloses, and protects personal information when users access our platform and services.

1. Information We Collect

  • Account information (name, company name, email address, encrypted password).
  • Operational data (messages, conversation metadata, assignment status, timestamps).
  • Technical data (IP address, browser type, device data, usage logs).
  • Billing information processed by Stripe (we do not store full card details).

2. How We Use Information

  • Provide, operate, and improve the AizyChat platform.
  • Authenticate users and secure tenant-level access.
  • Process payments and maintain subscription status.
  • Send service notices, updates, and support responses.
  • Comply with legal obligations and enforce contractual terms.

3. Legal Basis

We process information based on contractual necessity, legitimate interest, consent where required, and legal obligations applicable in the jurisdictions where we operate.

4. Data Sharing

We may share information with trusted processors strictly to operate the service, including:

  • Stripe (payment processing).
  • Infrastructure and hosting providers.
  • Analytics, logging, and security providers.

We do not sell personal information to third parties.

5. International Transfers

Data may be transferred and processed outside your country. When applicable, we implement safeguards for cross-border data transfers.

6. Data Retention

We retain personal information only as long as necessary for service delivery, legal compliance, dispute resolution, and contract enforcement.

7. Security

We apply technical and organizational safeguards designed to protect data. No transmission or storage method is fully secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may request access, correction, deletion, portability, or restriction.

9. Contact

  • Business name: [Your Legal Entity Name]
  • Email: [legal@yourdomain.com]
  • Address: [Your Business Address]

10. Updates

We may update this Privacy Policy from time to time. Updated versions are published on this page with a new effective date.